✨ Libra Season Vibes – Shop Crystals for Harmony & Balance ✨

Shipping policy

Shipping Policy

Processing Time

Orders are packed and shipped from our Toronto studio within 2–5 business days.
During busy periods, processing may take up to 7 business days.

Shipping Options

We ship worldwide. Shipping costs are calculated at checkout based on your location and package weight.

Region Carrier Estimated Delivery
Canada Canada Post / DHL 2–7 business days
USA DHL / FedeX 5–10 business days
International Dhl / FedeX 10–21 business days

Actual delivery times may vary due to customs or postal delays. You’ll receive tracking information once your order ships.

Local Pickup

Local pickup is available in Toronto by appointment only. Select Local Pickup at checkout, and we’ll contact you by email when your order is ready.

Customs and Import Fees

International customers are responsible for any customs fees, taxes, or import duties required by their country. Dream Den Crystals cannot mark orders as “gifts” or reduce declared values.

Lost or Delayed Packages

Once a package has been shipped, delivery is the responsibility of the carrier. If your package appears lost or delayed, please contact the carrier directly with your tracking number. You can also email thedreamdeninfo@gmail.com for assistance.

Damaged Items

If your order arrives damaged, email thedreamdeninfo@gmail.com within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue promptly.

Sustainable Packaging

We use recyclable and eco-friendly packaging materials whenever possible. Each crystal is carefully cleansed before shipping so it arrives ready to use.

Questions

For any questions about your order or shipping details, please email thedreamdeninfo@gmail.com

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