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Your Questions, Answered
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Your Questions, Answered

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How long will my order take?

For website purchases, please allow 2-3 days of processing time and 3-7 days for shipping. Depending on the volume of orders, your package may arrive sooner. All orders will receive tracking info when finished processing.

Updating an Order

If you wish to add extra items to your order that has already been placed, please reach out via email (thedreamdeninfo@gmail.com) or Instagram (@the.dream.den) to do so, and we will ensure there are no additional shipping charges. If you need to update your shipping address, please email us.

Do you ship to the United States?

Absolutely! We LOVE our crystal community in the US and ship across the border. Shipping costs are calculated at checkout, and you'll receive tracking information once your crystals are on their way.

Do you ship internationally?

Yes! Our crystal family extends far beyond North America. If you're shopping from another part of the world, we'd love to help get some Dream Den magic to you. Please keep in mind shipping costs vary by weight and location.

Will I have to pay tariffs or duties on my order?

Nope! We've got you covered! ♡ The Dream Den covers all duties and tariffs on your order, so you won't have to worry about any surprise customs charges when your crystals arrive. We want your crystal shopping experience to be as magical and stress-free as possible!

How will my crystals be packaged?

We know how special your crystals are, and we treat every order with care! Each piece is carefully wrapped and securely packaged to help protect it on its journey to you. It's always a balance of being as eco-friendly as possible and protecting your crystals. All of our bubble wrap, newspaper and packing supplies are repurposed from previous shipments to help reduce our ecological footprint.

Do you accept any returns or exchanges?

Due to the unique nature of our crystals, all sales are final. We encourage you to ask questions, request additional photos, or get a closer look at a piece before purchasing. If your order arrives damaged or there's an issue with your shipment, please contact us as soon as possible so we can look into it at thedreamdeninfo@gmail.com

What if my package arrived broken?

Depending on availability, we may offer a replacement. If a replacement is not available, we will offer store credit for the broken item. Please send photos of the damaged item within 48 hours of the delivery date.

Where do you source your crystals?

We source crystals from around the world, often travelling to gem shows and working directly with trusted suppliers and miners to discover exceptional pieces. With four generations of experience in the crystal world, we've built relationships and developed an eye for the extraordinary. Every crystal in The Dream Den is personally selected for its quality, beauty, and unique character.

Are your crystals ethically sourced?

Intentional sourcing is incredibly important to us. We prioritise working with trusted suppliers, building long-standing relationships, and learning as much as possible about where our crystals come from. We believe beautiful crystals should be sourced with care and respect for the people and places they come from. While complete supply-chain transparency isn't always possible in the crystal industry, we do our best to make thoughtful, informed sourcing decisions.

What's the best way to learn more about crystals?

There are SO many ways to explore the crystal world with us! Follow along on Instagram @the.dream.den for crystal education, behind-the-scenes discoveries, and incredible specimens. You can also explore our Substack for deeper dives into crystal properties, meanings, and the magic behind them. And of course, you're always welcome to ask us questions. We LOVE talking crystals!

How do I take care of my crystals?

Every crystal is a little different! Some love water and sunlight, while others can be damaged by moisture, direct sun, or even rough handling. We recommend keeping your crystals somewhere safe, dusting them gently with a soft cloth, and checking their specific care requirements before using water or other cleansing methods. Not sure how to care for a particular piece? Just ask us!

How do I join a Dream Den Live Sale?

It's easy! Follow us on Instagram at @the.dream.den and join us when we go live. We recommend turning on post and Live notifications so you never miss a sale. You can also join our email list for upcoming dates, special previews, and announcements.

How do your Live Sales work?

Our Instagram Live Sales are where the crystal magic REALLY happens! Lindsay and Kyle showcase incredible crystals, share their stories, and give you an up-close look at each piece. Every available crystal has a unique claim code. When you see something you love, comment the code to claim it. Pieces are sold on a first-come, first-served basis. You can ask questions and request a closer look during the sale. We also offer payment plans on eligible purchases, with 30% down and the remaining balance due within 30 days. All Live Sale claims are final, so please claim thoughtfully!

Can The Dream Den host a workshop or private event for me?

From crystal workshops and intention-setting experiences to private gatherings and special events, we love bringing people together through crystal magic. Whether you're planning something for your friends, community, or business, we'd be happy to explore ideas with you. Visit our Contact Page and tell us a little about what you have in mind!

Can I carry The Dream Den crystals in my shop?

We love collaborating with businesses that share our passion for beautiful, thoughtfully sourced crystals! Whether you're interested in a curated retail collection, crystal gifting, or something completely custom, we'd love to hear about your space and explore what's possible together. Reach out through our contact form to start the conversation.

How can I get more Dream Den magic in my life?

Oh, we're SO happy you asked! ♡ There are so many ways to be part of our crystal-loving community. Follow us on Instagram @the.dream.den for daily crystal discoveries, educational content, and Live Sales. Join our email list for new arrivals, upcoming events, and special announcements. You can also subscribe to our Dream Den Substack for deeper conversations about crystals, energy, and everything in between. And don't be shy about reaching out. We LOVE getting to know you!

My question isn't answered here. Can I contact you?

Of course! We're always happy to chat, whether you're looking for a particular crystal, have a question about your order, or just want to learn something new. Head over to our Contact Page and send us a message. We'd love to hear from you!

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